Infinite talk recording retrieval

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4 Comments

  • Caroline Kello
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    Hi Dionne,

    There's an app in our Marketplace that allows you to download recordings. Would that be of any use to you?

    Thanks, Caroline

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  • Dionne Kelly
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    Hello Caroline,

    Thank you so much for the response.  I did find the app in question and have downloaded it.  It seems to be downloading the recording to the local windows groove music software on my laptop.  I'm not too familiar with groove music so I'm looking into it but it appears that I am only able to listen to the call not save it and I'm betting that this isn't the safest place to hold recordings of calls with our customers.  This may have to suffice for now but again I appreciate the suggestion and help.  

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  • Caroline Kello
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    Hey Dionne,

    I asked around and it seems like you should be able to choose where the recording is stored by changing your browser settings, it could be worthwhile to look into as that would allow you to choose where the download is stored. 

    Cheers, Caroline

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  • Dionne Kelly
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    I will do that.  Thanks for your help.

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