There have been requests for Zendesk interface to be made Web Accessible for users with disabilities for the past 5 years (since 2013). All the threads that were posted regarding this topic had a standard response that "Zendesk is looking into it but can't provide timelines". Either you are doing it or you are not doing it. Be transparent with your customers. If you are doing it and it is taking more than 5 years to get you there, you have other issues to worry about - your Product team.
Can you make your interface WCAG 2.0 (AA Compliant) and Section 508 Compliant?
If yes, how long does it take? Please chase for definitive answers internally and provide us the same.
Note: Please note that this isn't a minor deficiency/customization that we are trying to accomplish. This is being made a mandatory government requirement. So a standard response of "Go to Help Center and modify the code of the theme" isn't an acceptable response.
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