Here's a use case we could really use help with.
We manage our tech support and customer service via ZD, and very recently just integrated a monitoring system for our platform. We get auto emails now in the event of a system outage.
I set up the alerts to go to our support email channel, and it will create a ticket, however, this email is filled with tech jargon and a traceroute, we don't want our clients to have. We were hoping to get the email to trigger a NEW ticket to open for all our clients. (different Orgs) with a cookie cutter message.
I'm still a fledgling ZD Admin, so I'm sure this is a simple request I'm just overlooking. Any help would be greatly appreciated!
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