Zendesk Talk ACD integration

1 Comments

  • Michel

    Hi Michal, 

     

    Unfortunately, the only way to integrate a Talk solution would be to use the Talk Partner Edition (TPE) end-points to create your integration. 

    I say unfortunately, because from what I am seeing your are looking for talk features that are not available end-points in the TPE. 

    TPE has limited functionality such as creating tickets within your Zendesk for incoming calls, creating voicemail tickets, and open the ticket in your agent browser when the ticket is being created. Here is our TPE documentation: https://developer.zendesk.com/rest_api/docs/voice-api/talk_partner_edition.

    I am sorry if this is not the answer you were hoping for. 

    If you have any other question , feel free to contact us at support@zendesk.com

     

    Cheers, 

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