Bug in reporting tab


  • Kristin Tomic

    I am also experiencing this issue in Chrome, Firefox, Edge, and IE. I have cleared caches and temp files with no resolution.

  • Brad Marshall

    I also have experienced this several times.

  • Nicole S.
    Zendesk Community Team

    Hey all - 

    I've asked some of our Customer Advocates to look into this and see what they can find. Someone will be by shortly with more info. 


  • Justin Mayer

    This happens to me every single time. Reporting is unusable 

  • Amie Brennan

    Hey Justin,

    Thanks for letting us know. I'm going to create a ticket so we can investigate this further with you from there. See you in the ticket. :)

  • Laura Granger

    I've also had this issue for about a week - in every browser I try. My co-workers aren't having this issue. Any resolution? 

  • Dan Kondzela
    Zendesk Customer Advocate

    Hi Laura,

    Thank you for the update. I have created a ticket on your behalf so we can continue investigating this. You'll see an update from me in your email inbox shortly.

  • Keith Trawick

    I have the same issue.

  • Layna Smith

    I'm also experiencing this issue in Chrome (haven't tried Firefox or IE). I've found reporting usually works for me in Safari.

  • Simon Lovitt

    Same issue with Chrome/IE/Edge. Freezes whole site, so have to kill session and restart. Been happeneing for several weeks.

  • Billy Macken

    Hi all,

    Thank you for your continued patience as our partner GoodData worked on a fix for the reporting browser crash issue.

    A fix for the issue has been deployed and we have confirmed that the fix resolves the issue. You should now be able to view the reporting dashboards within Support without crashing your browser.

    We sincerely apologize for the delay in resolving this issue and will be working with our partner to improve our escalation process and make sure this does not happen again. Please let us know if you have any questions or continue to have issues.


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