More granular settings for Roles


  • Nicole S.
    Zendesk Community Team

    Hi DJ - 

    Thanks for the detailed feedback. I know that granular roles are something that the product team would like to get into down the road. We're interested to hear what other users' thoughts are on this as well! 


  • Ellen van Beek

    Hi DJ and Nicole, 

    I also have a request for more options for the user roles. 


    - Developers that only need to acces/test APPS, as it is not necessary for them to have a lot of the other Admin access. it would be useful to be able to specify a role for them. 

    - NPS collaborator, one of my colleagues takes care of our NPS through Zendesk but does not use anything else in the system. Can the NPS be moved somehow that is can be restricted for 'staff' but accesible for a customized role. 

    Those are the 2 most critical for me at the moment. 

    Thank you! 

  • Nicole S.
    Zendesk Community Team

    Thanks for that feedback, Ellen. 

  • Christoph Kutz



    I also think that this is a security breach:

    In my opinion, editing groups or organizations is something completely different.

    Groups should restrict access to maybe sensitive data. That's why agents shouldn't be allowed to edit their memberships.

    On the other side, Editing organization is also important for an agent to keep our database up to date

  • Tobias Hermanns

    Same comment from me:


    We would like our agents to be able to update organizations but not be able to modify which groups they are in.


    Our Agents should do maintenance of Users and Organizations to make our database information better.


    However if they remove theirself from Groups or add them, they can see content not for their eyes as only admin should to it, so this is a big security impact.


    Please comment status.

  • Nicole S.
    Zendesk Community Team

    Hi Tobias,

    There are some infrastructure pieces in the works for things we need to do in order to eventually enable some different capabilities around roles.

    While that is in flight, we will continue to collect use-cases here so that we can better understand why users need to adjust different settings and what types of control are needed so that we can solve accordingly.


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