If you make an error when logging in you can’t recover



  • Dennis Lynn
    Zendesk Customer Advocate

    The most-likely cause here is that when you tried to login with the wrong account, a session token was placed within your browser associated with that incorrect account. Now, whenever you try to navigate to your Zendesk Support account with that active token, our system will see that you are "logged in" as an end-user, and give you this error.

    There are a couple ways to fix this:

    1) Force a logout of any active session for your account by navigating to https://[subdomain].zendesk.com/access/logout.

              (Note: Replace "subdomain" with your account subdomain)

    2) Clear your browser cache and cookies and try logging in again.

    Either of these steps should clear out this "active" session and allow you to log in with the correct account. If that fails, please send an email to support@zendesk.com so we can look in to this for you as soon as possible!


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