Need help to search tickets from requester's all organizations

Answered

6 Comments

  • Anil Kumar (Community Member)

    Hello Junhuazhang,

    You can use Zendesk Search APIs to search tickets. In order to search tickets within an organization please use queries like below link. How to make ticket search queries please check Ticket Property Keywords.

    https://{subdomain}.zendesk.com/api/v2/search.json?query=type:ticket%20organization:anyOrg

    Hope this helps.

    1
  • junhuazhang

    Hi Anil,

     

    Thanks for your reply, i get this part, however, is it possible to have multiple org argument in the "anyOrg" part?

     

    Thanks

    0
  • Anil Kumar (Community Member)

    Yes, you can search tickets for multiple organizations. You have to add "organization" parameter multiple time like this-

    https://{subdomain}.zendesk.com/api/v2/search.json?query=type:ticket%20organization:anyOrg%20organization:secondOrg

    Best-

    Anil Kumar

    4
  • Nicole S.
    Zendesk Community Team

    Thanks for sharing your answer, Anil!

    0
  • Kristina Drosos

    I'm not sure if I am asking for the same thing or not?

    On the Requests page (My Activities) from the end users perspective. If a client of ours has multiple Orgs in their dropdown, is there a way for them to see all activities for All Orgs in 1 list as opposed to going from Org to Org? Our clients might have 20+ Orgs under them and they are submitting tickets for them all. They are asking for an easy way to review all tickets submitted, their status and then export the list.

    0
  • Brett Bowser
    Zendesk Community Team

    Hi Kristina,

    Looks like the original post is different from what you're looking for.

    I would recommend creating a separate post in our Support Product Feedback Forum which will help provide visibility to both our Product Managers as well as end-users in need of a similar feature.

    Thanks!

    0

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