Auto assign tickets from certain emails to a specific agent

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4 Comments

  • Jean Camalionti
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    Hi Camilo!

    You can configure a trigger with some conditions, for example:

    Whenever a ticket is created;

    Received in (select your email);

     

    So:

     

    Assigned is (agent's name)

     

    0
  • Jessie Schutz
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    Thanks for jumping in to help, Jean!

    0
  • larissa
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    I did the trigger as exactly written, however, the trigger is assigning the ticket to the group, not to an specific agent.

     

    Can anyone help me?

    1
  • Heather R
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    larissa, that sounds like a break if you have the trigger set up correctly.... perhaps try emailing support@zendesk.com to get some help? Otherwise, feel free to post a screenshot of the trigger and we can help take a look :)

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