GDPR and multibrand

4 Comments

  • Jessie Schutz
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    Hi Jeroen!

    With Multibrand, you actually only have one list of customers; your users are not duplicated for each of your brands. So if you delete them from your Zendesk, they will be removed for all of your brands.

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  • Jeroen van der Sandt
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    Hello Jessie,

    I would like to see the ability to remove the user details from one brand, but keep them for another. So it would be great if someone came up with some sort of work around, I imagine we're not the only ones with this issue.

    Thanks,

    Jeroen

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  • Jessie Schutz
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    I'll be sure to pass that feedback along, Jeroen!

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  • Brendan Farrar-Foley
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    We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization.  We built this custom for a few clients then made it available as a general app.  

    Find it in the Marketplace here:  https://www.zendesk.com/apps/support/gdpr-redaction-app/

    Please reach out to me with any questions.  gdpr@thoughtexhaust.com.  

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