Shortening the hold time in talk.



  • Nicole S.
    Zendesk Community Team

    Hey Clint - 

    The default time is actually 30 seconds, though there's not a way to adjust it beyond that. However, the Talk product development team is working on something related to this so it may become change-able in the future. There's a brief discussion on this in the product feedback topic, if you'd like to add your voice and vote and follow that thread. 

  • steve.addy

    Has there been an update to this?  I am experiencing a ~60 second hold before voicemail and that is way toooooo lonnnnnnnggggg.

  • Devan - Community Manager
    Zendesk Community Team

    Hello steve.addy,

    Welcome to the Zendesk Community!

    Sorry for the broken link on this product update if you navigated to the link above. We actually did make changes to this request, which you can now find in the following product documentation.

    Managing Talk number settings

    Best regards. 


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