Encouraging visitor to navigate articles while waiting to be served



  • Ramin Shokrizadeh
    Comment actions Permalink

    Hey Joel,

    Not specific to the EAP, but you could create a chat trigger based on the queue size to encourage them to go back and read help center articles while an agent get available to take their chat request.


  • Daniel Aron
    Comment actions Permalink

    Thanks for this feedback Joel. Certainly something to keep in mind as we evolve the design to make a seamless experience between Chat and Help Center in the Web Widget. Our goal would be to make it more obvious to the user that they can still access refer to Help Center articles whilst waiting for an agent to join, or during a chat without losing their queue position or breaking an ongoing live chat. Any ideas from the community are welcome. 


Please sign in to leave a comment.

Powered by Zendesk