Talk lacks an important functionality most IVR have, that is the possibility to have a call loop inside the queue. If no available agent of a group answer a call, either it will hang up or go to voicemail (depending on the setting). Instead, there should be a setting that allows to loop to the 1st agent.
Typically, when there are few agents, and they are on different taks, such as answering to emails, they won't answer while beeing in the middle of such a task, but might 1 minute later. They won't set them unavailable in this case, as they are available for Talk (but also for other tasks...).
The way Talk is designed now, force to give top priority to phone vs other, or even stop multi-tasking, which, at least for small teams is not suitable at all.
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