I've created a custom metric which provides a percentage (count of tickets which their first reply is less than a specified time period / total count of tickets with first reply). That is the metric at a high level but there is some other logic that you can see below. When I use this metric within a table, it works perfectly, but when I try to make it a headline, it gives me an error. Any idea of what is going on?
Following Custom Metric Created From Recipe (https://support.zendesk.com/hc/en-us/articles/216507118-Insights-recipe-First-reply-time-by-event)
Then I created the two following custom metrics to calculate my percentage:
The following custom metric is my percentage calculation:
As you can see in the following report, the percentage custom metric working properly being displayed in a table, but once I click on the headline button, I get the error below. Even when I change the event date to include a larger sample of tickets, the percentage always shows 100% as well as the fact I get that error.
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