Average First Reply Time for After Hours

5 Comments

  • Jessie Schutz
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    Hi John!

    Let me see if I can find one of our Community Moderators to help you with this. Stand by!

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  • Fernando Duarte
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    John,

     

    What is it that you want to show after hours?  

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  • John Meyers
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    Thanks Jessie.  Hi Fernando,

    I'd like to see a combined AFRT for all tickets received after hours that I could then filter by week, month, etc.

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  • John Meyers
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    Any thoughts on how this might be done?  Ideally, I'd like to see an AFRT for after hours on business days, an AFRT for after hours on non-business days (which would include weekends, weeknights, and holidays), and a total AFRT for non-business hours.

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  • Robert Koch
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    also interested.... 

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