Mobile push notifications for new tickets created by support agent.

Planned

5 Comments

  • Max Brunner
    Zendesk Product Manager

    Hi Andreas and Payload,

    This feature is already on our roadmap. It will be released in the next couple of iterations.

    Thanks for the feedback!
    Max.

    1
  • Nicole S. - Community Manager
    Zendesk Community Team

    Thanks for sharing, Andreas. We'll be interested to hear whether other users have a similar need. 

    0
  • Payload Developers

    I just ran into this as well and wondered why there was no push.

    It would be useful to us for the same reasons mentioned above.

    0
  • Tom Sayer

    Hi, did this feature get added? I just realized that tickets initiated by the agent don’t lead to a push notification and so our customers weren’t seeing any of our messages!

    0
  • Max Brunner
    Zendesk Product Manager

    Hi everyone,

    A quick update here: we had some changes on priorities, which are delaying the delivery of this feature. We’re still planning on tackling it and have some new ideas for how to go about it, but as a result it won’t be coming out as quickly. I don’t have an ETA yet but will update here when we do.

    Thanks,
    Max.

    0

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