I'm trying to create overarching groupings of my tags so that I can report at a higher level, instead of at the very granular tag level. For example, let's say I have three different tags: apple, orange, grape. Instead of reporting on how many tickets are tagged specifically with "grape," I'd like to create a 'bucket' that says if the tag is apple, orange, or grape, then bucket those tickets into the "Fruit" grouping. Forgive my childish example, but I'd really love some insight on how to get this done.
Please sign in to leave a comment.