We're thinking about using Zendesk to field customer requests/account management requests, not just necessarily for support/technical tickets. The workflow would be as follows: customer signs up, customer has an account question (IE training request), they email XYZ@bizible.com, a 'ticket' is created and added in a queue separate of support tickets, then the account manager responds and runs with the 'ticket' - has anyone done something similar? Any best practices? Word of advice?
Operationally I have a good understanding of how to build the workflows/triggers/macros, but I'd love the community's input on best practices.
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