Easy way to delete 80K of Russian spam?



  • Nils Zwicker


    the link does not seem to be right.
    I think Jessie wanted to share this page with you: https://developer.zendesk.com/rest_api/docs/core/tickets#bulk-mark-tickets-as-spam

    Best Regards

  • Karen Stephen

    The same thing has happened to our account - 3 times in the last month.

    I can't even turn on captcha because it doesn't work.  Nobody can check the box that they aren't a robot.  It means that the spam stops, but so does the tickets from regular users

    I can'

    t seem to create a trigger to mark any ticket with russian characters as spam as that isn't in the actions...I would really appreciate some help!

  • Claire Miller
    Zendesk Customer Advocate

    Hey Karen,

    Sorry to see you've been running into issues here. I can see you now have a ticket about this sitting with our Technical Support Engineers. Someone from our team should be getting back to you shortly.

  • Jessie Schutz
    Zendesk team member

    Hi Heather!

    I am so sorry you got lambasted with spam. That is such a bummer.

    There isn't any additional functionality built directly into the product, but we do have a Bulk Mark Tickets as Spam endpoint in our API that will let you get all those tickets taken care much faster; the endpoint allows up to 100 ticket ids to be marked as spam at a time. Hopefully that helps!


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