Suggestion: Zendesk and Wrike integration

4 Comments

  • Nicole - Community Manager
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    Thanks for the feedback, Heather. Hopefully one of the developers in the community will pick up this idea and run with it! 

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  • Cory LaPlante
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    Heather,

    Below is a link to an article written by Wrike that walks you step by step through the process of creating a Zendesk trigger that runs on a unique tag to push a ticket into Wrike as a task.  If you are like me and know almost nothing about APIs, this is a stretch, but it can be done, and has saved our team quite a bit of time and headache. In our case, we're now able to pick a staff person from a ticket field and, after hitting submit on the ticket, have that ticket's information and a link to the ticket move automatically into Wrike, already assigned to the correct staff person.

    https://help.wrike.com/hc/en-us/community/posts/115000005365-Create-Wrike-tasks-from-Zendesk-tickets

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  • Jessie Schutz
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    Thanks for sharing, Cory!

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  • Rachel M
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    Hi all!

    I'm trying to do the exact opposite. I'm trying to find a way that when a request form is filled out in Wrike, and it creates a new project, that it can open a ticket in Zendesk. 

    We're doing project management in Wrike, but the IT support team lives in Zendesk. So I'm looking for a way to let them know when the team has been assigned a project. 

    Thanks!

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