Auto-fill a due date?

Answered

2 Comments

  • Austine Hipol
    Comment actions Permalink

    Hi Amanda,

     

    I'm glad you wrote to us. I understand that you want to know if there is a way when ticket is created, it will automatically populate the Due Date for Tasks.

     

    Unfortunately, It would not be possible to set a task due "date" but it would be pretty easy to set up an automation to run after a certain amount of time has passed, i.e. 48 hours since ticket status=open. You could also set this automation to run for certain agents, groups or all tickets. 

     

    Here is a helpful article that goes over, please click the link: About automations and how they work

     

    My apologies for this product limitation. I'd like to encourage you to post about this in our Product Feedback discussions, where our Product Management team and other Zendesk users discuss possible new features and suggest workarounds. We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

     

    We appreciate your suggestions. If you have additional concern please just reach out to us.

     

     

    Best,

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  • Martijn Snels · pluscloud.nl
    Comment actions Permalink

    Our brand new Zendesk App Macro Date has just been launched in the Zendesk App Marketplace. The Zendesk App allows you to set any date field including the due date field using tags inside your macro using a relative date.

    More information about the Macro Date app can be found here: https://www.zendesk.com/apps/support/macro-date/

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