Chrome Extension: Submit button expander

20 Comments

  • Jessie Schutz
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    Thank you so much for sharing this, Dominic!

    I think Tips & Tricks would be a great place for this, so I'm going to move it over there. 

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  • Chris Bulin
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    This looks really cool Dominic. Thanks for sharing. Does it support all statuses? I don't see the On-Hold status in the screenshots.

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  • Dominic Shelton
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    @Chris all statuses are supported, I think on-hold was disabled on the trial instance I was using for screenshots.

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  • Chris Bulin
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    Excellent. Thank you!

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  • Mark Powell
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    Great, love it! Thanks very much.

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  • Hemin Desai
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    Thanks Dominic, this seems great! I would love to see something like this natively in Zendesk.

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  • Heather R
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    Fantastic, thank you!

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  • Vladan Jovic
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    Awesome! Thanks for sharing it!

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  • Candice
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    Nice!

    Some of our team members just use hotkeys / keyboard shortcuts, if anyone's not aware those are available.

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  • Andreas Schuster
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    What I like about the default style though, is that you can with one click submit it with the current status.

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  • Dominic Shelton
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    This is true @Andreas, I think if I find time I'll try add another button for that purpose.

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  • Mark Powell
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    This has stopped working overnight as Zendesk have made a change to the Submit button. Issue submitted on the github page. Shame. We love this extension!

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  • Cory LaPlante
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    Our team all loves this extension as well, and have been asking all morning what we can do to fix it. Dominic, we all need your help!

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  • Dominic Shelton
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    There were some significant changes made to the UI of the submit button, I'll do my best to update the extension ASAP.

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  • Miles Hondagneu-Messner
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    I really look forward to being able to use this again!  Thanks for getting on it right away!

     

    Cheers

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  • Dominic Shelton
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    Just a quick update on this, I have managed to find time today to take a good look at this and how to recreate the extension in Javascript using the Zendesk Garden UI pattern.

    Here's a screenshot of the progress so far:

    The buttons are non-functioning and don't pick up the available and current statuses of the ticket yet and they don't reliably replace the standard drop-up for every ticket opened, so it's still a work in progress at this point.

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  • Dominic Shelton
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    This new version is now published in the Chrome store! The same link above is still valid: https://chrome.google.com/webstore/detail/zendesk-submit-expander/hpocmjkijiifppldckmofghmhjmmmcdk

    If you had the extension installed already you will need to re-enable it within Chrome.

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  • Jessie Schutz
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    Thanks for letting us know about the new version, Dominic!

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  • Manojkumar Madiraju
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    Hi Jessie,

    I tried to check and see if there is any way that this issue can be resolved and i am not where to request for help!

    how do i resolve this Due Date Issue ?
    I am trying to set a Reminder email notification for all the tickets that are due in 24 hrs .I tried using the Ticket Hours until Due date which makes it Dynamic and it doesn't work ?

    -1
  • Jessie Schutz
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    Hi Manojkumar!

    The problem here is that the current conditions you have set would let your automation run multiple times on the same ticket, which isn't allowed by the system.

    In order to fix this, you need to add an additional condition and action to prevent this. We have some documentation to help you this, which you can find here: Ensuring your automation only runs once.

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