Hi everyone, not quite sure if this is the right place, it feels like a tip/trick but it's also a bit of a plug of something I've made,
Introducing the Zendesk Submit Expander Chrome Extension:
It saves you a click every time you update a ticket (in a new status). It replaces the drop-up menu of the ticket submit button with a row of buttons, allowing you to immediately choose the best status (this does require a good understanding of statuses, this awesome article should help with that).
It works with the Play view and Bulk ticket updates too:
As you see it is designed to fit seamlessly into the zendesk UI, and it is responsive so once the screen cannot support the width it will go back to the drop-up list
The project is open source and pure CSS, available here:
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