I've been trying to identify a means in which as an administrator, I can manage the status of my agents in Zopim Chat in the event that they forget to put themselves on Invisible while on break/lunch/meeting/etc. Multiple depts within our organization handle chats and when a chat needs transferred, the handling agent needs to see the # of available agents in the dept that the chat is being transferred to. If agents for some reason forget to modify their status, I feel administrative ability to manage their status is required in order to effectively manage all aspects of this means of communication. There are other reasons too that this would be an asset to ALL who utilize Zopim Chat.
Having discussed this with Zendesk, the consensus is that there is NO means in which I or any one of the other administrators can manage their agents availability without modifying the hours that chat is on/off of which I do not want to do.
I would love to see this as a future development.
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