Prevent Ticket from Sending if Typos Detected

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5 Comments

  • Nicole - Community Manager
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    Hi Andrew, 

    There's no native functionality around that, but it sounds like a great idea for an app for a developer to build. 

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  • Tara Papworth
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    Do you use Chrome as a browser? It has a built in spell check which highlights incorrect words when typing in the reply box.

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  • Andrew McIntyre
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    @Nicole, thanks for letting me know that there's no native functionality at this time.

    @Tara, we use Google Chrome and Grammarly. My goal is to prevent the ticket from sending if a typo is detected. My experience has demonstrated that too many errors continue to slip through even when the spell check tool highlights the errors in the reply box.

    Regarding Google Chrome's spell check, I've found that it highlights single words if they are misspelled but does not correct grammatical errors. I have seen some awful errors slip by when we were relying on Google Chrome's spell check. Grammarly checks spelling and grammar, but the agent must still click on the icon in the bottom right corner of the reply box to see what the grammatical errors are.

    I am searching for something that prevents the agent from sending the message if an error is detected. The agent would receive a pop-up notification or the Submit button would be colored differently to highlight that errors are present. Of course, the agent would have the ability to override the warning and send the message. The difference is that the agent would make an active decision to ignore the errors as opposed to the current system, which relies on the agent going out of their way to see what errors, if any, are present.

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  • Tara Papworth
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    Ah indeed yes, great idea.

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  • Asaf Malin
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    I created software detecting high probability typos and would love to integrate it to Zendesk. It is currently integrated as a tool for Wikipedia and helped fixing thousands of typos: https://en.wikipedia.org/wiki/Wikipedia:Correct_typos_in_one_click

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