Does anyone know if it is possible to present a warning or popup when an agent clicks Send if a grammar/spell checker detects any typos in the reply?
I've seen too many responses that include typos that could have been avoided if the agent reread the ticket before sending it, but some don't make or have the time to review their answer. We are already using Grammarly, which has helped but it still relies on the agent to click on the icon in the bottom right corner of the text window to proofread the message. If the agent doesn't take the opportunity to review his or her response to see if there are any error before sending the response, the errors will remain.
No doubt it is the agent's responsibility to write replies properly, but mistakes happen, and I am curious if there is something available that can prevent that some mistakes from slipping through.
TLDR; We use Grammarly and Google Chrome. Errors continue to slip through even when the errors are highlighted. I am looking for a tool, plugin, option, or extension that prevents the message from being sent if an error is detected.
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