we pass emails from an exchange account on our domain to our zendesk support email address automatically. We had one client send us an important email to our support address. We can see through our exchange server / outbound spam filtering that the message was received by our domain email, and then correctly passed to our zendesk address. However, inside of zendesk there is no trace of this ticket. We also get notified of suspended tickets, there are currently 4 in there which correlate to the 4 suspended ticket notices we received, none of which are this email in question. Is there any further investigating we can do to see why this email was not created into a ticket, or what happened to it?
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