Am working in a company that uses Zendesk (Agent?) for customer services team and am looking at integrating with a 3rd party "Automatic outbound dialer" software provider.
I'm looking to make a call to an Api provided by this 3rd party upon a ZenDesk "Ticket" falling into a specified "Pot"/workflow.
The documentation here, seems to indicate multiple api's such as Core/Talk/Help Center etc... Can anyone advise on where to look/which api to look at to hook into "ZenDesk Agent" ticket events & actions?
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