Google Analytics events for Chat are now available with Chat in the Web Widget. You will now see these events automatically coming through on any page where Google Analytics is enabled and the Web Widget is also embedded. You can learn more about Google Analytics for Chat here.
If you are familiar with the previous Chat Widget category and event names, the table and screenshot below outlines the mapping of category and event naming between the old form and new form that you will see in Google Analytics.
Please sign in to leave a comment.