We would like to see some possibility for customizing the initial question and, especially, the button labels in answer bot emails. The tone of voice used in these emails is radically different from our company’s tone of voice.
At our company, we emphasize user testing and fine-tuning the user experience, which also includes testing the copy and the overall message we are sending out. We’re disappointed that there is currently no way we can change the copy for the heading and the buttons.
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