Skip notifications on article/category follows

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7 Comments

  • Nicole - Community Manager
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    Hi Ingrid - 

    Are you doing this over an extended period of time, or would you be able to do the maintenance all at once? 

    If you could do the latter, I'd suggest temporarily deactivating your Help Center - you could put out a message to your users about scheduled downtime and try to do it at a point in time that not too many folks are online. But that way you could shuffle around all of the content without sending a million notifications. 

    Otherwise, you would probably need to unsubscribe everyone using the API and then resubscribe them (or ask them to resubscribe themselves) when you're done. 

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  • Ingrid Parena
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    All at once, but I'm not sure how long that would take. Thanks for the recommendation. It's an improvement from the spamming option. I'll go with that method when the time comes.

    As for unsubscribing users, I already chatted with Zendesk support and determined that only end-users can follow and unfollow.

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  • Nicole - Community Manager
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    You're welcome. Good luck!

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  • Dana Canzano
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    >>>Otherwise, you would probably need to unsubscribe everyone using the API and then resubscribe them (or ask them to resubscribe themselves) when you're done.

     

    do you have more details on the API to call to unsubscribe a user and then the corresponding API call to then re-subscribe the users

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  • Brett - Community Manager
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    Hey Dana,

    For more information on the subscriptions endpoint you'll want to take a look at our documentation here: Help Center API

    I hope this points you in the right direction!

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  • Dana Canzano
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    Brett

     

    can someone update the doc at https://developer.zendesk.com/rest_api/docs/help_center/subscriptions#delete-article-subscription

     

    such that the {id}.json  and {id} refers to the id of the subscription and not the {id} of the user who has subscribed

     

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  • Brett - Community Manager
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    Hey Dana,

    Thanks for the feedback! I'll reach out to our documentation team and see if we can get this clarified.

    Cheers!

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