Prevent access to search for play only agents.

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2 Comments

  • Flavia Bass
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    Hi Justin,

    At this time there is no way to prevent the agents from searching the tickets but I wanted to let you know that we've launched a feature called Guided mode that is designed to help prevent agents from cherry-picking tickets. In fact, it sounds like exactly what you've been looking for! Learn more about Guided mode on our Setting up Guided mode (Enterprise) .

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  • Justin Fenech
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    Thanks, Flavia,

    I do actually have this setup. But sadly our agents opt to search for tickets rather than clicking on their assigned views. 

     

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