Attach PDF to Community Posts and Comments


  • Maeve Donohue

    I would also like to know if this is possible


  • We also hear the following requirements from our customers:

    • attach files like pdf, videos etc. 
    • directly embed YouTube videos instead of a link
  • Nicole Saunders
    Zendesk Community Team

    Thanks for the feedback, Robert. Definitely understand the need - we'd love to be able to embed videos in posts ourselves. :) Would you want both agents and end-users to be able to attach/embed all of these file types, or just agents?

  • Hi Nicole,
    both would be great...

  • Nicole Saunders
    Zendesk Community Team

    Ok, thanks for clarifying, Robert! We'll make sure the product manager is aware of this request.

  • Kasper Sørensen
    Zendesk Product Manager

    Hi all,

    I'm the product manager for Gather. Just wanted to let you know that video embedding is on our radar for sure. We are investigating what would be the best way to prevent unwanted content from popping up in the community as well as moderation and white-listing as ways to approve it.

    Full disclosure - attaching PDFs is a bit further down the priority list, but we're listening to your requests.


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