Global Variables or find/replace in Guide


  • Dan Ross
    Community Moderator

    I can't stress how much time this would save our teams. A Find/Replace for the entire content set on Guide would be massively helpful. 

  • Karsten M. Jensen

    Bump! A much needed feature.

  • Dovile Janule
    Zendesk Product Manager

    Hi everyone,

    We are doing research around various customer needs related to how they might user variables (sometimes called placeholders) in Guide Content. Specifically we'd like to hear more about how you and your organisation would use features like: Frequently used names, contextual information, placeholders and formatted snippets, inline images, etc.

    If you're interested in this research and would like to share your opinion, please fill out this form.


    Guide team.

  • Erin Brown

    Bumping this suggestion, we would also really love to see a feature like this implemented!

  • Dovile Janule
    Zendesk Product Manager

    Hi everyone, thank you for participating in the survey.

    We have received a high engagement from so many of you. Wanted to leave a short note that at the moment we are grouping the data and working on key findings. Will give another update when we reach the conclusion and define our next steps. Thank you for your input, we really value every single feedback from our customers. 

  • Stephen A Kairys

    Global Replace should be a basic function in any editor (e.g. Word, Google Docs). I'm now in the middle of doing a global replace (e.g. "data" --> "vendor data") and it's frustrating that I have to do it 1 by 1. Thanks.

  • Nicole S.
    Zendesk Community Team

    Thank you for providing that feedback, Stephen. 

  • Anaïs Wizishop

    Bumping this suggestion as well, to follow any update :)


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