Add the ability to turn a new ticket into a Follow-Up ticket


  • Hillary Latham
    Comment actions Permalink

    I would second this request.  At our company, we often have a team of users creating and commenting on the same tickets.  Since only the original requester of a ticket can open a follow up, the other user has no choice but to create a new ticket with no links to the original ticket.

    It would be nice if anyone could create a follow-up to any ticket, including doing if after the fact per the above request.


Please sign in to leave a comment.

Powered by Zendesk