Since the ability to re-open closed tickets is not on the horizon, It would be beneficial to turn new tickets into follow-up tickets.
Currently, if a new ticket is submitted by a client in regards to a ticket that is already closed, I have to view the original closed ticket, create a follow-up ticket and then merge the clients new ticket with the follow-up ticket. I would like to have the ability to simply make the customers new ticket the follow-up ticket.
Would it be possible to add "Convert to Follow-Up" to the ticket options pull down?
The image attached is the menu to which I'm referring.
Is there another way to do this I'm unaware of?
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