When Acme, INC files a ticket into our system we want to auto cc some folks from our company.
But that does not seem to address the need.
First of all, how do i create a condition that states "if a ticket is filed by anyone at acme.com"
then how do i create an action that ccs non-agents to the ticket?
I see targets, that will notify folks that a ticket has been filed but it does not auto cc them. Is this even possible?
If not - is there any other user level besides an agent that would allow me to cc these folks? That is I don't want them getting notifications on EVERY ticket, ONLY tickets filed from Acme INC.
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