Macro Usage Reporting Capabilities

5 Comments

  • Joan Ling
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    Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them.  Please give this consideration Zendesk.

    1
  • Katie Towne
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    Absolutely agree. This is completely necessary from both a performance tracking and content strategy perspective. It's impossible to perform routine maintenance on our content without these reports.

    1
  • Graeme Carmichael
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    Katie

    I know this may not help, but on the chance that it might. There is a tip here  that shows how to export a list of your macros. You can use that to do some housekeeping.

    If you are on the Enterprise Plan, you can modify the command to:

    https://XYZ.zendesk.com/api/v2/macros.json?include=usage_30d

    ... to give a count of usage in the last 30 days.

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  • Justin Mack
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    I've been looking for this type of report for awhile now. I want to see how many times each of my employees has used this macro within a given period in order to give me a better picture of their work balance. I've tried adding tags and the problem with that is that tags can fall off for various reasons. I've brought this to Support's attention and they encouraged me to upvote this discussion so here I am! Seems like the data is tracked in some capacity given we can see the total usage of the macro within the last 7 days, but being able to run a report on macro usage would be extremely beneficial.

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  • Andrei Kamarouski
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    Hey all, 

    FYI With our Pythia app we provide Macros Usage stats beyond 30 days period. https://www.zendesk.com/apps/support/pythia-for-support 

    0

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