Macro Usage Reporting Capabilities

3 Comments

  • Joan Ling
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    Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them.  Please give this consideration Zendesk.

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  • Katie Towne
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    Absolutely agree. This is completely necessary from both a performance tracking and content strategy perspective. It's impossible to perform routine maintenance on our content without these reports.

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  • Graeme Carmichael
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    Katie

    I know this may not help, but on the chance that it might. There is a tip here  that shows how to export a list of your macros. You can use that to do some housekeeping.

    If you are on the Enterprise Plan, you can modify the command to:

    https://XYZ.zendesk.com/api/v2/macros.json?include=usage_30d

    ... to give a count of usage in the last 30 days.

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