Macro Usage Reporting Capabilities


  • Joan Ling

    Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them.  Please give this consideration Zendesk.

  • Katie Towne

    Absolutely agree. This is completely necessary from both a performance tracking and content strategy perspective. It's impossible to perform routine maintenance on our content without these reports.

  • Graeme Carmichael


    I know this may not help, but on the chance that it might. There is a tip here  that shows how to export a list of your macros. You can use that to do some housekeeping.

    If you are on the Enterprise Plan, you can modify the command to:

    ... to give a count of usage in the last 30 days.


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