Zendesk keeps logging me out

Answered

8 Comments

  • Théophile DELIGNY
    Comment actions Permalink

    It happened to us August the 1st while using Microsoft Edge but not again when using Firefox and Chrome.

    Hope it could help

    0
  • Patrick Bosmans
    Comment actions Permalink

    Hello Colin,

    This type of occurrence can usually be attributed to browser software and/or caching issues.  If you are not using Google Chrome, I would recommend doing so.  IE and Edge are known to have this type of timeout issue.  

    I would also recommend trying to clear your cache and cookies, maybe even try disabling browser extensions to see if there are any extensions that are interfering with the performance of the software.

     

    0
  • Colin Whitehead
    Comment actions Permalink

    Thanks for the feedback Patrick and Deligny,  I was using Edge but I have started using Google Chrome and so far I have not experienced the same issue. Hopefully that will be the end of it although even when using Edge for more than a year I didn't usually experience the problem. It only happens some days. The following day it can operate all day without asking me to log in again.

     

    0
  • Teri Reblin
    Comment actions Permalink

    We are experiencing the same issue with Edge.  This issue basically blocks us from using Edge.  Would be really nice to hear from Zendesk that there is better support for Edge.

    1
  • Douglas Schuette
    Comment actions Permalink

    We are experiencing this same issue. The ZenDesk official requirements page says that Edge is supported, but I have thoroughly checked the Edge browser for cookie-related issues including a complete fresh instance of the browser and I am still seeing this issue -- after signing in, users and agents are immediately signed out. Please help!

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey Douglas,

    I'm going to create a ticket on your behalf and pass this over to our Customer Advocacy team for further assistance.

    You'll receive a follow-up email shortly stating your ticket has been created.

    Cheers!

    0
  • Dan Rivero
    Comment actions Permalink

    Was there a solution for this?

    0
  • Douglas Schuette
    Comment actions Permalink

    ZenDesk followed up with me to try and troubleshoot this. Other computers and even a different user on the same machine do not experience this issue -- just one user, on a fresh image, in Internet Explorer and Edge -- they are constantly logged out moments after they log in. After spending way too much time on this, we gave up and simply told our agent to use another browser.

    1

Please sign in to leave a comment.

Powered by Zendesk