Customizable Call Statuses

2 Comments

  • Nicole S.
    Zendesk Community Team

    Thanks for that feedback, Matson! 

    It would be helpful to get details from other users on their use-cases and why/how customizable statuses would be helpful. 

    0
  • Violeta Micu
    Community Moderator

    Hello,

     

    Do you have any updates regarding this topic? At least a solution that allows us to develope an in-house solution.

    Also together with new statuses, metrics in Explore are really needed. If we don't have them in realtime and historical as well they won't help us..

     

    Thanks

    0

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