Twilio SMS without Zendesk Talk?

5 Comments

  • Jessie Schutz
    Zendesk Team Member

    Hi Will! Welcome to the Community!

    Have you checked out the Twilio SMS app in our App Marketplace? That might get you where you need to go!

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  • Will

    Thanks for the reply. Yes, we have that installed and it is working. However, it looks like it will only allow SMS for agents for things like notifications. If it will work for general SMS from clients, I could use some guidance on making that work with Zendesk. 

    Thanks

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  • Jessie Schutz
    Zendesk Team Member

    Hey Will!

    Hm. There are a number of other SMS apps available in the Apps Marketplace. I think your best bet is going to be to check those out and see if one of them will meet your needs.

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  • Sagi M. Welzman

    Hey Jessie

    I have the same issue as Will

    Can Twilio app be configured to send SMS to end users as well ? 

    Thanks in advance

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  • Jessie Schutz
    Zendesk Team Member

    Hi Sagi!

    The existing app isn't set up to send and receive SMS, as it turns out. I would recommend contacting Twilio directly to see if they have any other solutions available!

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