Joining the Discord Integration EAP

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7 Comments

  • Official comment
    Luke Behnke
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    Update here for people that are listening in: we are addressing an issue with replies being sent back to Discord that seems to occur for some customers intermittently. Will post an update as soon as we have a fix.

  • Jaleel S Beck
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    I just installed Support bot on my Discord server. While I'm able to send messages that are received in Zendesk, sending messages from Zendesk back to the user is not working.

    1
  • Jaleel S Beck
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    I was also made admin of my server, and typed in /set.  I got this message: You do not have permission to use this command.Your permission level is 0 (User)This command requires level 3 (Administrator)

    The owner of the server was able to confirm set works for him, however.

     

     

    1
  • HR [Elite Lucky Gamers Ltd]
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    Hi there, Luke.

    We've added the Zendesk support bot to our Discord server and successfully connected it to our workspace (eliteluckygamer.zendesk.com), however, replies aren't being sent back to the requesters via Discord.

    Please help!

    Thank you.

    0
  • Jaleel S Beck
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    Still not able to reply back to Discord.  Any developments on this project since last?

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  • Darren Hua
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    Did this thread die?? 

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  • Jaleel S Beck
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    @Danny - sadly, I think it did.  I haven't heard back from support in a while regarding developments, as I still can't get Discord to display my responses from Zendesk.

    0

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