"Your name" field in widget changed to "Your name (optional)"

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8 Comments

  • Ramin Shokrizadeh
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    Hi there Matti-Esko,

    Can you check that the 'Require Identity' checkbox in the Chat widget settings is checked? Once checked, the optional string should go away.

    Thanks,

    Ramin 

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  • Matti-Esko Seppa
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    Hi Ramin, 

    Yes, this is checked:

    And to add, this issue is not concerning chat (we have authentication in chat adding the name + e-mail of end-users), but in the ”leave a message” form in our web widget. For some reason, the text “optional” appeared this / last week to the widget, without any intentional configuration changes.

     

    BR.,
    Matti-Esko

     

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  • Ramin Shokrizadeh
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    Got it, so its related to the ticket form and not Chat. I have asked the Web Widget team to investigate and get back to you.

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  • Matti-Esko Seppa
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    Hi Ramin, 


    Any update on this issue? 

    BR.,
    Matti-Esko

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  • Daniel Aron
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    Hi Matti-Esko, this change came about as part of a release to improve accessibility.  Marking fields as "Optional" is preferred for visually impaired users compared to the previous implementation, where fields were marked as required using an asterisk "*". Currently, there isn't technically a way today to make it required, so the name field is optional, even if it is pre-filled. That said, we are working on improving our APIs to provide a way to set name in a read-only format - i.e. non-editable and non-optional, in addition to a simple pre-fill option. 

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  • Matti-Esko Seppa
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    Hi Daniel, 

    Any update on the timeline for the having the possibility to have the name + e-mail as read only in the widget's support form? 

    Thanks!

    Matti-Esko

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  • Daniel Aron
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    Hi Matti-Esko, the prefill API allows you to define if name and email are read-only. Let me know if this meets your needs.

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  • Matti-Esko Seppa
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    Hi Daniel, 

    Yes, we have the API in use and it fulfisl the needs we had! Thanks!

    BR.,
    Matti-Esko

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