How to Export Zendesk Guide Data as CSV

34 Comments

  • Michael K
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    Thanks Scott Havard that did the trick! Greatly appreciate you responding and creating this script.

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  • Mike Tamosaitis
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    @Scott, 

     

    I get the following error 

     

    File "C:\Users\********\AppData\Local\Programs\Python\Python38\lib\encodings\cp1252.py", line 19, in encode
    return codecs.charmap_encode(input,self.errors,encoding_table)[0]
    UnicodeEncodeError: 'charmap' codec can't encode character '\u2212' in position 17650: character maps to <undefined>

     

    I have tried replacing ‘NFKD’ with ‘NFKC’, 'NFD', and 'NFC' and maybe I am not correctly modifying the code as Karen said. But I do have some Chinese and Japanese articles if that helps. 

     

    Mike

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  • Hannah Voice
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    Hi Scott Havard 👋

    Thanks so much for the awesome script and instructions! When I exported the file, it only seemed to include our public facing articles (permissions = visible to everyone) but didn't include our internal articles (permissions = visible to agents and managers). I couldn't spot anything in the script I could tweak and wanted to see if you had any suggestions?

    Many thanks,

    Hannah

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  • Brett - Community Manager
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    Hey Hannah,

    I believe this script is using our Help Center API which I've linked for you. You want to take a look there to see if you can get the data you're looking for. Hopefully Scott can get back to you with more guidance.

    Cheers!

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