Integrating Zendesk into Microsoft Teams

4 Comments

  • Sam Arora
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    Any way to add a Hyperlink. I added URL but it's coming as plain text. I tried adding a @type as openuri but didn't work

    0
  • Michael Konstantin
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    @Sam Arora,

    My apologies for the delayed response; I wound up with the same issue, so I add JSON code for adding a button, that includes the different OS options...

    ##    "potentialAction": [
    ##        {
    ##            "@type": "OpenUri",
    ##            "name": "View in Zendesk",
    ##            "targets": [
    ##                {
    ##                    "os": "default",
    ##                    "uri": "{{ticket.link}}"
    ##                },
    ##                {
    ##                    "os": "iOS",
    ##                    "uri": "{{ticket.link}}"
    ##                },
    ##                {
    ##                    "os": "android",
    ##                    "uri": "{{ticket.link}}"
    ##                },
    ##                {
    ##                    "os": "windows",
    ##                    "uri": "{{ticket.link}}"
    ##                }
    ##            ]
    ##        }
    ##    ]

    This way, people can still quickly get to the ticket without needing to copy/paste the ticket details into Zendesk. Hopefully this helps you out, and again, my apologies on the delayed response.

     

    ~Konstantin

    1
  • Heather Cook
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    If we have multiple groups in Zendesk each with their own Team in MS teams, would I have to create multiple MS teams webhooks and therefore multiple Zendesk extensions? Or can I use the same web hook and Zendesk extension?

    0
  • Michael Konstantin
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    Heather Cook,

    My apologies for not responding to this sooner, as I didn't get a notification for your post; You will need to create a webhook for each, as MS Teams requires the webhook details pulled from the Teams channel being configured.

    As for the Extensions, you will have to generate one for each, as the webhooks are unique, and the Extension requires the specific webhook for sending over the details into MS Teams,

     

    I hope this helps.

     

    ~Konstantin

    0

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