With the new beta discord bot in place, I'd love if it was possible to have the wealth of our knowledge base presented as links when it matches a keyword, similar to how our website widget does now. That way, we might avoid a support ticket because the answer is already available.
So perhaps a two step process.
/support My arcade joystick is broken...
Bot: Thanks for your inquiry. Here are some links from our knowledge base that you might find useful
if you still need help, please reply "yes" and we'll assign your question to our agent.
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