Automatic support group determination based on SAP transaction
Hi,
There is an interesting post about SAP - Zendesk integration regarding incident management. Using this add-on, your tickets will be routed to the best matching support group immediately, without any effort from the end users or the service desk.
https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/
Hope you find this interesting. Works great with Zendesk.
Cheers,
Tamás
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Hi Tamàs! Welcome to the Community!
Thank you for sharing your organizations solution for incident management! I see that you have the SAP app in our App Marketplace as well...if you're up for it, it would be great if you posted a tip that shows how to install and use the app for other users to reference!
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