Getting your customers answers when all they type is "Hello"

ISSUE:

Customers type a salutation (ie: "hi") into the web widget during our off hours for live chat which garners no results (articles) as a result.

WORK-AROUND:

I created an article that explains how our Help Center works and the hours to chat with an agent. Then I tagged it with every common salutation under the sun.

NOTE: I curated specific Customer salutations by looking at Insights --> Search --> With No Result.

You can see our public article (called Chat Hours) HERE.

If you scroll down to the bottom of the page, I've included links to "Additional Helpful Articles" in our Help Center that can hopefully empower a Customer to guide themselves through our Help Center and (again, hopefully) deflect their issue.

RESULTS:

Our "with no result" list has diminished and Chat Hours is now one of our top articles.
Our "Additional Helpful Articles" have also increased in views.

Bonus -->TAGS!

Here are the Salutation tags I use (includes misspellings on purpose):

hi
hello
li-ho
adaab
aloha
bonjour
buenos dias
dear
duomo
good
good day
good evening
good morning
guten tag
tag
hallo
halo
helo
hey
hii
hiii
hola
jambo
kumusta
koyo
li ho
ola
salam
xin chao
こんにちは
你好
早
早上好

Other general tags (words often used w/ a salutation):

please
help
support
trouble
I
I need
could you please

Hope this helps!

Getting your customers answers when all they type is "Hello"

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