We recently ran into a scenario where we needed to merge several tickets together, but one ticket from another end user slipped in. Before we noticed that CC's had been added to the remaining ticket, one of end users replied sending comments to all parties. There is a similar pain point listed here.
It would be awesome if we could make the merged ticket process a bit more clear about what is happening when things merge and allow for some error checking to flag potential concerns.
- Notify me if I'm about to merge tickets from different requesters.
- Notify me if I'm about to change the CC list (and allow me to opt to not merge CCs and start fresh)
- Give me some options to better see a ticket before I select it - even a hover over on the tickets provided would help me understand if I'm picking the right ticket.
Please sign in to leave a comment.