Hello smart Zendeskers!
I'm working through my Zendesk learning curve (on a Sunday no less).
What is the best way to automatically send a response to a ticket created by a web form?
(#4,4A,4B in process below)
1. Customer completes a contact us form (includes customer's name, email address, and problem)
2. Zendesk receives form data through Zendesk API
3. Zendesk creates ticket
4. Zendesk sends auto-response to customer email address with two parts:
4A. "Thanks, we will respond within 2 business days"
4B. Here is a copy of your request (customer name, email address, problem)
Thanks for your guidance. I'm sure this will get easier as i work through problems. I look forward to becoming someone that can answer the questions!
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