Auto-response to tickets

Answered

2 Comments

  • Jack Harrison-Sherlock
    Comment actions Permalink

    Hey Chris, 

    This can be achieved with Triggers, it would look something along the lines of

     

    Conditions ALL

    Ticket is Created

    Channel is Webform

     

    Actions

    Email User (requester)

    Subject: Re: {{ticket.title}}. Your ticket is #{{ticket.id}}

    Body: Hi {{ticket.requester.first_name}},

    Thanks, we will respond within 2 business day. You can review the status of your request and add additional comments by following this link: https://{{ticket.url}}

    Your request summary is:

    {{ticket.comments_formatted}}

     

    -1
  • Service Viking
    Comment actions Permalink

    Awesome, thank you!

     

    0

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