Allow Answer Bot Suppression
Completed
When looking at the widget API there's an option to suppress the Chat, Talk or Guide features on a per page basis by adding a bit of Javascript.
See: https://developer.zendesk.com/embeddables/docs/widget/zesettings#suppress
Is it possible to allow Answer Bot suppression too? Could be useful on pages where the widget is a pure Contact Form that never relates to specific guide articles.
<script type="text/javascript"> window.zESettings = { webWidget: { answerBot: { suppress: true } } }; </script>
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Will we be able to use this suppression to only display the options after certain criteria are met? For example, if we want to display the option to chat only after a search has been made?
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We need this also for accessibility reasons because some people need just access to regular forms instead of answer bot.
Thanks.
Thomas
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To anyone else that was waiting for this, this has now been launched (thanks Zendesk!) - https://support.zendesk.com/hc/en-us/community/posts/360029605674-New-feature-Ability-to-suppress-Answer-Bot
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Thanks for calling that out, Chris!
Since this has been completed, this thread will now be closed for comments. If you have feedback regarding the Answer Bot suppression functionality, please create a new post.
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